We ask that items be returned in their original unworn condition in their original packaging. A store sales receipt is required, although our associates can often research the information. If returned within 30 days of the date of purchase, a refund will be issued based on the original form of payment. After 30 days, a Lamey Wellehan gift card may be issued. If the purchase was made with a personal check, there is a ten-day clearing period before the refund can be issued. Note that any returned checks are processed through a third-party agency, and a $35 fee may be automatically collected electronically. For in-store credit card purchases, that original credit card must be present for a refund.
Due to the individual nature of feet, we cannot guarantee the fit or comfort of the items we sell. If you are unsure about the comfort of the shoe, please wear it for short periods in your house with the understanding that only clean, resellable merchandise can be returned. Should a product have a manufacturing defect affecting shoe performance, bring in the product for evaluation. If, within 60 days, we will have the product professionally repaired, replaced, or (if a replacement cannot be ordered) refunded
We know that sometimes shoes just don't fit. We want to make returns as easy as possible for you. You may return your purchase to any Lamey Wellehan store or ship it to us. Merchandise must be returned in its original condition.
If shipping, use the carrier of your choice, and we recommend requesting a tracking code and shipping receipt. Lamey Wellehan is not responsible for packages lost in transit. Pack the item properly to prevent damage to the merchandise and/or its box or packaging. Mail the package to this address:
Lamey Wellehan Warehouse, Att: Customer Returns,42 Aviation Avenue, Auburn, ME 04210
Email customerservice@lwshoes.com to explain if you are requesting a refund. Please include your name, order number, and contact information. Please include your name and order number inside or on the shipping carton to assist our warehouse.
You can also return your online purchase to any Lamey Wellehan store. Refunds require the original credit card used for purchases. Please note that PayPal purchases cannot be refunded immediately at the store level and may take 1 to 3 days to be processed. For card refunds, please note once Lamey Wellehan initiates the credit for your return, your bank determines the date the refund will be posted to your account. For exact posting dates, please contact your credit/debit company directly.
We want you and your children to love their shoes. We know you’re invested in their foot health and wellbeing. It can be bittersweet when their growth spurts sneak up after shoe shopping. On the one hand, they’re flourishing, but what about those shoes you bought that are now too small? That’s why we offer the Lamey Wellehan Growth Spurt Promise. It’s our effort to minimize growing pains. If your little one grows out of their professionally fitted shoes within 30 days of purchase, you will receive a complimentary replacement of the same or similar style and color in the next appropriate size. Just bring your child and their outgrown shoes into your local Lamey Wellehan store, and we’ll measure and fit them to a larger size. Please note that the replacement will not exceed the value of the original purchase. Also, your child must be professionally fit in-store at the time of purchase and when the replacement is suited in order to ensure proper size and fit. This offer is valid at Lamey Wellehan stores, and pending availability, an alternate style and/or color will be selected based on your child's needs.
Lamey Wellehan Shoes and LWShoes.com consistently work toward maintaining competitive prices on everything we carry and will match the price of vendor websites, as well as key online and local competitors.
Guidelines and limitations:
There are exclusions. Clearance items, closeout products, liquidation sales, damaged, used, open package, refurbished or salvage merchandise are excluded. This also excludes storewide or unspecific offers and prices that only display on a website after a guest login/member log-in sites. We also won’t match pricing or typographical errors or coupon offers. Prices from third-party marketplace sellers will not be honored.
Related pages: Privacy Policy, Terms of Service
